Four channels, one agent
Your customer writes on the website, in RCS, over SMS or on WhatsApp. The same agent answers, from the same knowledge base and at the same cost. Voice is on the way.
One agent answers your customers
in every channel.
The same agent answers on your website, in RCS, over SMS and on WhatsApp. You set it up once, in one dashboard, on one knowledge base. First conversation in 15 minutes.
Free plan, no card. Your data stays in the EU.
Widget on yourstore.com
RCS via SerwerSMS
You switch a new channel on with a toggle, with no second bot to maintain. A voice channel is in the works.
One dashboard instead
of three vendors.
Channels, knowledge base, testing and analytics usually come from different companies. In Chatmerce they share one dashboard and one price.
Different agent for different jobs
Sales, support, bookings — each with its own personality, tone, and tools. All managed from one panel.
Agent knows your products and docs
Upload a price list PDF, link to your terms, FAQ from help centre. The agent answers with facts from your own materials — never makes things up.
Test before the customer sees it
Define typical conversations (“what about returns?”, “how do I file a claim?”). The agent passes them before every deployment.
The agent points out its own blind spots
Every week it reviews conversations where it stalled or answered poorly and proposes a fix to the knowledge base or the prompt. You approve it with one click.
See what works and what doesn’t
Every conversation auto-rated (happy / neutral / frustrated). A chart shows the weekly trend so you know when something needs attention.
Sell from your catalogue
The agent recommends real products straight from your Google Merchant feed — live product search, kept in sync on a schedule.
Conversation analytics
Conversation counts, average length, busiest hours, and volume per channel — one dashboard, no spreadsheets.
Four steps to a working agent.
No code, no integrator, no weeks of waiting. Open an account in the morning, customers are talking by the evening.
1
Sign up
Log in with Google or Microsoft. 30 seconds and you’re in.
No credit card. Cancel anytime.
2
Pick your channels
The website snippet is one line of code. RCS, SMS and WhatsApp switch on in the dashboard, each with its own toggle. The next channel is not a second rollout.
Your IT person will handle this in 5 minutes.
3
Upload knowledge
PDFs, a link to your website, FAQ from your help centre. The agent eats it and knows what to answer.
You can also start empty — the agent will manage.
4
Deploy
Agent passes your tests, you click Deploy. First real conversation in moments.
Versioning and rollback in one click.
Figures you can check yourself
What every plan includes.
We will publish results once the first pilot companies have worked with the agent for three months. Until then we show figures you can verify today.
4
Channels on one knowledge base
Website, RCS, SMS and WhatsApp use the same sources and the same agent setup.
1
Dashboard and one message pool
All channels draw from one pool, with no separate subscription per channel.
Art. 50
AI notice in every chat
The disclosure the AI Act requires is on by default and cannot be switched off.
24/7
Answers on holidays too
The agent replies at any hour and hands hard cases to a person with the conversation history.
Sample conversation
How a coffee shop's agent
talks to a customer.
We set the agent up in 12 minutes and connected it to the catalogue and FAQ. In one conversation it recommends an espresso machine and checks how many are in stock.
- Agent knows your catalogueReads the sources uploaded in the dashboard, so you map nothing by hand.
- One-tap answersThe agent offers reply buttons that fit the conversation, so the customer does not have to type.
- Formatting matched to the channelIn RCS a product card with image, price and a “Buy” button. On WhatsApp up to three quick-reply buttons and one link. On SMS plain text within 160 characters.
Four common deployments.
Same components, different configuration. Each of these runs on the website, in RCS, over SMS and on WhatsApp. Start with whichever fits your business best.
Product recommendations, order tracking, post-sale care.
Agent knows your catalogue, stock levels, and order status. Customer asks — agent answers with facts. Fewer abandoned carts, more returning customers.
+18%
Cart conversion
+12%
Average order value
62%
Ticket deflection
< 2 s
Response time
AI Act-compliant from the first conversation.
Since 2 August 2026 an AI chat must tell people they are talking to a machine (Art. 50 of the AI Act). In Chatmerce this notice is on in every widget and cannot be switched off. Conversations are processed on Google Cloud in the Netherlands.
Transparency (Art. 50)
Every chat says from the first message that an AI is answering. The notice cannot be switched off.
Human oversight
AI-proposed configuration changes apply only after a human approves them.
EU data residency
Conversations, knowledge bases, and secrets are processed in the EU: Google Cloud europe-west4 (Netherlands).
Credentials never reach the AI
API keys stay in Google Secret Manager, attached server-side, never passed through the model or logs.
Full audit trail
Admin and agent-configuration actions are logged: who, what and when.
Prompt-injection & jailbreak protection
Inbound visitor messages are scanned with Google Cloud Model Armor.
Pricing
Four plans. No asterisks on the price.
Always a free plan. Plans tailored to your organisation. LLM (AI model) tokens included in the price.
Free
Try the agent risk-free.
€0/ mo
- 50 messages / month
- AI tokens included
- 1 agent
- Web channel only
- Knowledge base
- “Powered by Chatmerce” branding
- Agent deleted after 14 days of inactivity
Starter
Get started on your own site.
€39/ mo
- 500 messages / month
- AI tokens included
- 1 agent
- All channels included
- Everything in Free, plus:
- Integrations
- Basic analytics
- Branding removed from the widget
MOST POPULAR
Growth
Full platform for a growing store.
€149/ mo
- 4,000 messages / month
- AI tokens included
- 3 agents
- All channels included
- Everything in Starter, plus:
- Self-evolving agent
- Pre-deployment testing
- Full analytics
- API access
- Weekly auto-retrain
Enterprise
Built around your constraints.
Custom
- Unlimited messages
- AI tokens included
- Unlimited agents
- All channels included
- Everything in Growth, plus:
- SSO (SAML / OIDC)
- White-labeling
- Audit logs
- SLA
- Dedicated Customer Success Manager
- Sub-processor list on request
Web, RCS, SMS and WhatsApp are included in every paid plan and draw from one shared message pool. Carrier delivery of a message is billed separately. All prices net.
Add-ons
Add only what you need — independent of your plan.
Extra message bundle €75 / 1,000
Non-expiring. Auto-purchased once the monthly quota is exhausted.
Extra agent €50 / agent / yr
Add another agent without upgrading the whole plan.
Remove branding (Free / Starter) €99 / yr
Removes the “Powered by Chatmerce” footer from the widget.
Questions
we keep getting.
Couldn’t find your answer? Write to hello@chatmerce.eu — we reply within one business day.
Is my data safe?
All conversations, knowledge bases, and secrets are in the European Union — region europe-west4 (Netherlands). Passwords and keys live in Google Secret Manager, never in the database or logs. Full GDPR compliance; DPA available on request. Enterprise plan: detailed sub-processor list.
How long does setup take?
Web agent only: 5 minutes, drop the snippet and it runs. RCS or SMS in developer mode: 15 minutes. WhatsApp: 15 minutes on our side once you have your own WhatsApp Business sender. Full RCS activation with mobile operators, on real numbers, takes 1 to 2 weeks on SerwerSMS’s side, independent of us.
Can I change my plan later?
Yes, anytime from the panel. Upgrade — applies immediately, pro-rated. Downgrade — applies from the next billing period.
Which languages does the agent understand?
All European languages, plus English, Spanish, Italian, and more. Around 100 total. Polish, English, and Norwegian are tested natively. For niche languages we recommend prompt tuning on the Growth or Enterprise plan.
What happens when the agent doesn’t know?
Your call. The agent either asks a clarifying question, or admits it doesn’t know and escalates to a human (with full conversation context). Strategy is set in the agent’s prompt.
Do I need my own SerwerSMS account?
Only if you want the RCS or SMS channel. SerwerSMS is our partner and you’ll have a separate contract with them, cheaper than going direct to mobile operators. WhatsApp needs your own WhatsApp Business sender, which you connect in the Chatmerce dashboard. The web agent works fully without either.
Will the widget slow down my site?
Bundle is 50 KB, loaded asynchronously after the page renders. Lighthouse Performance stays above 95 — we tested on 12 Shoper stores and 8 WordPress sites.
What about the right to be forgotten?
We have an API endpoint and a panel button that removes all of a user’s data (conversations, embeddings, identifiers) from the database, BigQuery, and vector index — in one operation. You can expose this to your own customers as self-service.
Widget live in 15 minutes
Your first agent
today.
Start today and stop paying for every channel separately. One configuration covers your website, RCS, SMS and WhatsApp, from a single message pool.